Sandvik introduces AutoMine® Lifecycle Support Solutions aftermarket technology service

Sandvik Mining and Rock Solutions has introduced AutoMine® Lifecycle Support Solutions, a scalable service designed to ensure comprehensive aftermarket technology support for existing and new AutoMine® customers, improving uptime and providing continuous process optimization.

AutoMine® Lifecycle Support Solutions is backed by Sandvik's global network of service centers, offering flexible, scalable and customized solutions tailored to meet a customer’s unique automation needs. The scalable solution accelerates return on automation investment, reduces automated production process downtime, improves productivity and develops operator competence while providing lifecycle support for business-critical automation processes.

The aftermarket service solution offers a variety of support options, centered on the three pillars of successful technology implementation: automation, competence and operations. It also includes access to a 24/7 service ticketing portal, with standardized service level KPI metrics. Available in a range of cost-effective packages, the solution features onsite or remote expert support services, competence development, software release deployment, annual automation performance reviews and digital mining excellence advisory services – enabling customers to optimize their use of AutoMine® by improving skills and processes.

“We have developed this service to support customers in maximizing the benefits of their automation investments and to provide them with an improved aftermarket support experience for automation technology,” said Niel McCoy, Director Global Aftermarket Automation at Sandvik Mining and Rock Solutions. “That means added value through improvements in productivity and use of AutoMine® capabilities through training, online troubleshooting resources and global support network. This solution also provides customers with the tools to plan ahead for their AutoMine® spare parts, helping them prevent downtime and get production up and running as quickly as possible.”

For further information, please contact:
Niel McCoy
Director Global Aftermarket Automation
Sandvik Mining and Rock Solutions
Email: niel.mccoy@sandvik.com

Sandvik Group
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 170 countries within continuing operations.

Sandvik Mining and Rock Solutions
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2023, sales were approximately 66 billion SEK with about 17,000 employees.